Farmacia Familiei won of the European Society for Quality Research (ESQR) International Award for Excellence in Quality.
On 10 December 2023, Dubai hosted the European Society for Quality Research Convention, where professionals and business leaders from around the world gathered to recognize excellence and success in quality. This award recognizes and highlights best practices, commitment to quality culture, and achievements of companies worldwide.
Award winners demonstrated the EQSR model of quality performance, which enables:
- Increasing efficiency in the use of available resources to enhance customer satisfaction and improve customer loyalty;
- increase employee motivation and commitment to improve service standards continuously;
- optimize and automate quality control and risk management activities.
"We are proud of this achievement by Farmacia Familiei, which adds to the list of successive awards it has won this year. Farmacia Familiei was and is a leading pharmaceutical retail company in the Republic of Moldova, constantly striving for excellence in product and service quality, corporate social responsibility practices, and customer satisfaction improvement," said Tatiana Coinac, Commercial and Business Development Director, Farmacia Familiei.
By winning this award, Farmacia Familei confirms its leading position in the pharmaceutical retail market in the Republic of Moldova, supported by a professional team that responds quickly to changing customer needs and trends in healthcare.
